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Find answers to the most common questions about shipping, returns, orders, and customer support. If you can't find what you're looking for, feel free to contact us at velorohat@gmail.com.
- How long does shipping take?
Estimated delivery times:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 7–20 business days
Please note that delivery times may vary during holidays or peak seasons.
- Can I return my order?
Because every item is made to order, we do not accept returns or exchanges for incorrect size, color selection, or change of mind.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, and we'll make it right.
- What if my item arrives damaged?
If your order arrives damaged or defective, email us at velorohat@gmail.com within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
We'll review your request and arrange a replacement or refund if eligible.
- Can I change my shipping address?
Yes, but only before your order enters production.
Please contact us as soon as possible at velorohat@gmail.com. Once production has started or the order has shipped, we're unable to change the shipping address.
- Where do you ship?
We currently ship to the United States, Canada, and many international destinations.
Shipping availability and delivery times may vary depending on your location.
- How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number.
You can use the tracking link in that email to follow your package's journey.
- How do I contact support?
We're always happy to help.
Email: velorohat@gmail.com
We typically respond within 24–48 business hours, Monday through Friday.
