RETURN & REFUND POLICY

Last updated: July 2026

At VELORO, every product is made to order specifically for you. Because of this, we do not accept returns or exchanges for items ordered in the wrong size, wrong color, or due to a change of mind.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Email:
velorohat@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

After reviewing your request, we may offer:

• A free replacement
• A refund
• Another appropriate solution

Most manufacturing issues do not require the item to be returned before a replacement or refund is issued.

Wrong Size or Change of Mind

Because all products are custom-made after each order is placed, we cannot accept returns or exchanges for:

• Ordering the wrong size
• Ordering the wrong color
• Change of mind
• Personal preference

Please review our sizing information carefully before placing your order.

Cancellations

Orders may be canceled only if production has not yet begun.

Once production starts, cancellations are no longer possible.

Unauthorized Returns

Please do not send products back without contacting us first.

Unauthorized returns may not be accepted.

Refund Processing

If your refund is approved, it will be processed back to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days.